If you experience problems running the MOXO please check the following:
- Internet browser’s zoom set to 100%.
- Download Speed higher than 5MBPs; Upload Speed higher than 1.5MBPs (you can check this at: www.speedtest.net).
- Connectivity – ensure that https://www.neurotech-solutions.com/ and https://app.moxo-adhdassessment.com/ are fully accessible and not blocked by a firewall.
- Media Files – ensure that the Media Files (MP3 and MP4) served from our domain are not blocked by a firewall.
- JavaScript Firewall Filter is disabled – symbols in JavaScript files served from our domain are not replaced or changed by a firewall.
- Browser Caching should be enabled.
- Pending operation system updates should be performed before starting to use the application.
- All pending operation system updates were performed before starting to use the application.
- Clean the cache memory
Common issues this could solve:
- If you experience problems making purchases in the MOXO app
- If you experience problems running audio in assessments or if assessment elements are not showing
- If you experience problems viewing pages on the MOXO app
- Password reset issues – not detecting authentication
- General problems with website operations